BILLING POLICY

HOURS

Hours are set to determine half-day billing, when applicable. Check in and check out is preferred during these hours so that set schedules can be met for other guests in daycare and play time throughout the day. Times outside of these normal lobby hours are available for an additional fee and prior notice is greatly appreciated, when possible.

‚Äč

All animals must be on a leash, in a carrier or held when entering and exiting the facility.  



Lobby Hours:      7:30am - 5:30pm Monday thru Friday, closed from Noon - 1pm for lunch

                       8:00am - Noon  Saturday

                       Closed on Sunday 

                                                       

 

Closed for the following holidays: Easter Sunday, Independence Day, Thanksgiving, Christmas Eve, Christmas Day &  New Year's Day    

A full staff is available on these days and pets still receive daily care and love. These holidays are only closed to check in and check out of guests and additional costs apply. Please see billing policy for further information.


Daycare Hours: Fun begins at 9am and play time is over at 4pm. 

Canines: The State of Louisiana requires that you provide documented proof of current Rabies vaccination. We also require documented proof of DHLP, Influenza and Bordetella vaccinations for your pet to stay at our facility. 


Felines: The State of Louisiana requires that you provide documented proof of current Rabies vaccination. We also require documented proof of FVRCP vaccination for your feline to stay with us.


Out of state guests must provide contact information for home veterinarian's office along with current health record.


In addition to these vaccinations, all pets must be flea and tick free. Any pets found to have fleas will be bathed and treated at parent's expense, including any vet bill that may be required.   


We require any cancellations to be made 48 hours in advance. For any days not cancelled, there will be a $10 per day room fee charged. This will include early pick up. 


VACCINATION POLICY

CANCELLATION POLICY

We require that all balances are paid in full upon check out.


Invoices are calculated based on drop off times, days of stay and pick up times. 


We only bill half days when applicable based on drop off/pick up times.


Late fees apply when check in or check out occurs outside of lobby hours and prior notice is appreciated.


There is a minimum of 2 days billed for each pet when boarding.


Boarding during closed holidays will result in an additional $25 flat fee.


Daycare is billed by the day and multiple days may be purchased for a discounted rate. Days purchased do not have to be used consecutively and they will never expire.